Returns & Refunds

We want you to be completely satisfied with your Adore Home purchase. If you change your mind, we are pleased to offer a straightforward 30-day return policy for all unwanted goods.

How to Return an Item

To initiate a return, please notify our team via our Contact Us page before sending anything back. Please note that we are unable to accept returns that have not been authorised in advance.

Go to Contact Us Page →

Condition of Returned Goods

To qualify for a full refund, items must be returned in their original, unwashed, and unused condition. Please ensure that all original packaging, tags, and card inserts are fully intact and included within your parcel.

Postage and Refunds

For unwanted goods, it is the customer's responsibility to cover the cost of return postage. However, once your return is processed, we will gladly refund your original standard outgoing delivery charge.

We highly recommend using a tracked delivery service and retaining your proof of postage receipt. The sender remains responsible for the safe transit of returned goods, and we cannot process refunds for non-delivery cases without valid tracking information.

Faulty or Incorrect Items

We take quality control seriously, but if you have received an item that is faulty, damaged, or incorrect, please reach out via the Contact Us page as soon as possible. Our team will review your query and resolve the issue for you promptly.

Returns Address

Once you have notified us and received authorisation, please securely package your items and post them to: