Frequently Asked Questions

What carriers do you use?

For UK mainland orders, we use Hermes for our standard delivery option and Parcelforce for expedited deliveries. For outlying regions, we utilise a range of trusted carriers, including Royal Mail, DPD, Hermes, and Parcelforce.

How quickly will I receive my goods?

We aim to dispatch all orders within one working day. Standard delivery to the UK mainland typically takes 2-3 working days, while our expedited services take 1-2 working days. Deliveries to the Scottish Highlands, Islands, and Northern Ireland generally arrive within 3-5 working days.

What if I have a problem with my delivery?

Please allow sufficient time for the carrier to complete the delivery before getting in touch. If you are still experiencing issues, please reach out via our Contact Us page. Kindly include your order number and delivery address so we can investigate the matter with the carrier and resolve it for you promptly.

What is your returns policy?

We offer a generous 30-day return policy for all unwanted goods. To initiate a return, you must notify our team via the Contact Us page before sending anything back. Please note that returns sent without prior notification will not be accepted.

To qualify for a full refund, items must be returned in their original, unwashed, and unused condition. Please ensure that all original packaging, tags, and card inserts are fully intact and included within your parcel.

For unwanted goods, it is the customer's responsibility to cover the cost of return postage. However, once your return is processed, we will gladly refund your original standard outgoing delivery charge.

If your item is faulty in any way, or if you have received an incorrect item, please notify us immediately via the Contact Us page, and our team will resolve your query.

Once you have notified us and received authorisation, please securely package your items and post them to:

We highly recommend using a tracked delivery service and keeping a secure record of your tracking number or proof of postage receipt. The sender remains responsible for the safe transit of returned goods, and we cannot process refunds for non-delivery cases without valid tracking information.